My self Deepak Singh (web marketing manager) I am using HDFC credit card for 4 years, last month I was out of station, so unable to make payment on time, when I was out of Delhi an executive went to my house for the collection without intimating me, after that I received call from my father regarding that…….. After couple of minutes I received a call from HDFC collection department that our executive is standing out of residence and you make the payment. I told her I am out of station but she start rude behaving me and ill treated me. After 2 days when I come to Delhi I submitted amount in bank.
My view about collection department of HDFC bank ………………….
Bank keep very low profile people in their collection department who don’t know how to talk with customer, without knowing the profile of a person they just start talking rudely without greeting them. There way of talk indicates that they are giving order.
For example... we don’t receive payment from your side, I am sending executive to your address and make payment tomorrow…………………….
My concern is that if I was out of station is there any pressure to make payment on time
If I am ready to make payment for the late fees, why I will receive call from collection department full of bunch of ignorant people regarding making payment.
Very fed up with HDFC collection department in Delhi
Deepak
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