Hi,
I hold Hdfc bank Visa Platinum Plus card (4050282000169388) and have maintained an excellent relation with your bank. I am too a preferred HDFC bank customer.
I happened to call on May 1st 2008 to upgrade my credit card to Visa Signature. One of your credit card officer asked me to fax the letter of request along with my other bank’s credit card statement.
She also informed me that I need to pay an Amount of Rs.3, 999 as onetime fee for Visa Signature card to which I agreed with her. When I faxed on May 2nd your credit card officer
gave me a request number (08123020460) and requested me to wait till 4 working days. After that I made number of calls to know the status of this request number and each time I was
informed that the request is still in process.
On May 12th one of your managers, Taruni, told that Visa signature cards are routed only through my relationship manager.
Your Bank did not even bothered to call me as promised your Team manager, Taruni.
This is ridiculous. If the bank was aware of this procedure then why they asked me to fax the required documents and wasted my time and money.
When I enquired about the credit limit enhancement which the bank has done since long time, Taruni, The Team Manager of HDFC credit card division asked me to fax another letter along with
The statements and front copy of ICICI Bank Platinum credit card.
Here too I waste my precious time to confirm whether the bank has received the clear fax or no.
Most of the credit card officers either lack knowledge or they disconnect the call. I was kept on a long hold. The only one thing they are well versed is to ‘apologize’ the customers.
After running pillar to post to send clear fax to the bank, Taruni informed me to drop the required documents at the nearest HDFC drop box.
Had Taruni informed me to drop the required documents in the first place, I would not have wasted my precious time and money.
Is this the way your Bank treats their valuable customers?
Potential customers feedback is important for the bank. Please always endeavor to provide the best service to such customers.
I don't understand how this bank gets rewarded. May be for worst customer service in india.:-)
I never expected such a worst experience from the your bank and now I will have to think twice before making any further investments with the bank.
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