I have purchased Philips Water Purifier in name of my father Sh. Vinod Arora on 05/04/08, its model number is WP3891/01. From last few weeks, there is a leakage problem in that purifier, for which I have been complaining to Philips Customer Care at 1860180111. I filed my first complaint on 23/04/08 and got a call reference number as 43766, but no technician visited for the resolution. On 02/05/08, I again called the customer care service and a new reference number was given to me as 45066 with a promise of providing appropriate service. but on 06/05/08 I got a call from Philips Care from the number 911166001111 and the person committed to send the technician on other day but still no one approached. So, on 10/05/08, I got another call reference number on calling customer care as 46492. And in this regard, I again got a call on 11/05/08 and on 13/05/08, a technician visited to check the complaint but the purifier was unable to repair because he said one part needs to be changed for making it properly work without getting leaked. But, the thing is that after calling so many times I just got this response. So, I want to get the whole purifier changed instead of some part because its being hardly just two months of purchase that it started leaking. From last few days, the purifier is not being accessed by us and we are drinking tap water despite of having a so called water purifier which is of no use due to some technical problem. So, please help me in getting the purifier changed or the company agree to take it back by giving my paid amount.
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