I would like to bring to your notice about the service I have received till date.
1. Your bank has penalised me for a sum of Rs. 350/- a number of times when I had insufficient funds in my account & a cheque bounced twice in the month of Feb’09 for an amount of Rs. 980/- and later in the month of March or April ‘09 for an amt of Rs. 6000/- even though I applied for the instant alert at your Bandra branch nearly a year ago... I received no message on my cell about my funds as I could have just walked into branch very near to my place & deposited the funds.
2. I had applied for a trading account nearly 6 months ago at the help desk set up by your bank at my office (Intelenet) even after submitting all my documents I have not received any information about the same.
3. In addition to the above I had a credit card which I hardly ever used in the last 7-8 months. I did not receive any statement but was promptly charged a penalty for delayed payments. But still I paid whatever amount I was aware of. For the final payments as well I am told there is still some amount I have to pay. How can one make a delayed payment when one does not receive any intimation on the same? On checking with the credit card team, I was told that statements were sent to me and signed by someone named Mahesh. There is no one by that name in my family. How can some outsider be allowed to receive documents such as this. Why don’t you ask Mr. Mahesh to make my payments? Had even asked for a No Objection Certificate from Bank, was promised on the same but till date I have not received anything. Spoke to Shreefa (customer servicing credit card) on 15/06/09 call reference 09166119726 stating wld receive NIL BALANCE in the coming statement. I am only hoping for the same.
4. The latest misfortune, was when I had applied for a duplicate Debit Card on 12/05/09 and was told that I would receive it in 7 working days instead I have not yet received the card. I had put a second written application on 29/05/09. The card is not yet despatched from your end as yet. But I received my Pin Number just 2 days back and that too by sms, I have not yet received anything by post. Whenever I call the phone banking or visit your branch at Santacruz (E) …I am told to “Log A Complaint” …So when the mess is from your end, we have to simply “Log A Complaint” but if the mistake is from my end, I am penalised financially. Why should I as a customer be financially penalised and not you as a banker???
5. Further still I had received a sms from one of the Bank Manager a couple off weeks back that he would take action if there are any more cheque clearing errors….what about the major error from your end??
I am not the only one who is upset with the service you provide, many of my colleagues too are frustrated with your Bank services & would love to close our accounts.
I am very sorry to say that your service has drop down big time. You have taken your customers for granted as you have too many to handle.
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