There seem to be great indifference on both of the parties i.e. Airtel & HDFC, when cutomers pay through net banking, his money gets debited from his account & none of those both corporates give clear answer, where the money has gone!
One may read full story of how I lost Rs.503.38 when I trusted them while using net banking!
Dear Mr. Hemant Mane,
You could have noted that my last mail was sent almost after waiting for 23 days[ & not just for 4 days] to know about the status of my payment. So your informing about 4 working days – have no relevance.
However, you are better compared to Airtel as they have not even responded to me for the same mail which I am reproducing below & had sent to both of you.
Still awaiting for solution!
Virat Trivedi
9892619926
From: Grivence Redressal [mailto: Grievance. [email protected]]
Sent: Tuesday, October 21 11:40 AM
To: Virat Trivedi
Subject: RE:'HBL=006-109-444' Not received credit for money paid vide net banking on 27/09 through my HDFC S/B account
Dear Mr. Trivedi,
Thank you for writng to us. This is with reference to your e-mail dated 20-10 regarding mobile refill.
The amount of Rs. 503.38 is debited in your account on 27-09 and transferred to the service provider. Generally it takes 4 working days for the service provider to update the status of the funds at their end.
We request you to check with the service provider for the status of the funds.
Warm Regards,
Hemant Mane
Customer Support HDFC Bank Ltd.
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"
From: Virat Trivedi [mailto: [email protected]]
Sent: Monday, October 20 2:10 AM
To: '[email protected]'
Cc: 'Grievance. [email protected]'
Subject: Not received credit for money paid vide net banking on 27/09 through my HDFC S/B account number 02881200000106
Dear Sirs,
This letter is addressed both to HDFC & Airtel officials - who so ever are concerned with customer satisfaction & interested in blocking loopholes of net banking.
I am holding two mobile phone numbers of which for 9892744335, on 27/09 I had paid Rs.503.38 vide net banking from my HDFC bank account, Mahavir Nagar, Kandivali, Mumbai 400067.
This amount is already debited since then but till now, I have not got the credit from Airtel, for the same.
This number was earlier was post paid but was converted in to prepaid for over last 4 to 5 months & I used to recharge by paying cash. Only in last month, I paid by net banking & the amount is not credited.
Fortunately on the same day, I also had paid the same amount for my post paid number [9892619926], which got credited.
While first checking with Airtel call assistants, they ask me to prove that I have paid to them & perhaps the debit entry in my bank account is not good enough for them to justify that Airtel has got the credit for the same!
However, the question is, when will I get credit from Airtel for the money I paid [Rs.503.38] for amount paid for my number 9892744335?
If I am not getting credit, by now money paid vide net banking should have been credited back in my account.
My HDFC bank phone banking officers are telling me to check with Airtel call centre persons & Airtel call centre assistants are asking me to just check with HDFC phone banking officials.
Awaiting for your attention & help,
Virat Trivedi
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