Dear sir,
I regret to inform the extremely poor service provided by one of your dealers. I am a proud owner of a Hero Honda Glamour motor cycle. The most appealing factor for choosing a Hero Honda M/c was the fact that i would be provided with the best servicing facility around the country. I, being an officer in the Indian Navy, am very much dependent on the widespread servicing network provided by your company. But the latest experience has changed my opinion to some extent.
I purchased my M/c from Sree Shiva Sankar Automobiles, T.S.N Colony, Visakhapatnam on 22/05/07. I had landed my bike on 19/02/08 for the 'fourth free service' and had complained about a disturbing sound from the rear wheel assembly (sounded like Loose Chain). I had requested for a detailed check for this. The attendant made an entry on the worksheet as "chain" even before checking it. I received my bike later that evening, but after driving few Kilo meters, the sound developed again and this time it was worse than earlier. As i was away from the service station, i had to take it to a local H/H authorised workshop and it was found that Two bearings from the rear wheel were damaged. I had to leave my bike at the workshop for that night and needless to say faced a lot of Hardship because of that. It is also pertinent to mention that during the second free service (on 1/07/07) the water wash was not properly carried out and when I pointed out the same to the attendant, he made an entry "Water wash due"(which i haven't availed yet due to my busy schedule) on the counter foil.
It is really sad that a dealer of such a reputed company is so irresponsible towards its customers. I wish such experiences may not repeat in future and our faith in your company remain intact. Looking forward to your association.
Thank you
Aris T Kunjumon
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