Sir, I have purchased Water Filter of Hindustan Lever – PUREIT. Till, beginning some white particles are coming in filter after complete filter process. I have told to the supplier at that time, he told it may be new – after some time it will disappear. But still, these particles are coming.
Then,
1. I have complained on PUREIT’s No.092236-00600 and explained my problem, they have sent a message on 02/09/10 at 6.13 pm that your complaint has been registered vide Complaint No. C102643620 and our Executive will visit and attend the complaint within 48 hours.
2. Neither no one came nor any one contacted from PUREIT. Again, I have contacted and explained my problem. They have given again assurance vide their message on 05/09/10 at 4.18 pm - that your complaint has been registered vide Complaint No. C102652993 and our Executive will visit and attend the complaint within 48 hours.
3. No response. Then, I have complained vide their site on 08/09/10. To this, I have received a message on 09/09/10 at 3.06 pm – Sorry to inform you that we could not trace your address with regard to my first complaint No. C102643620, please call our helpline.
4. Immediately, I contacted on helpline and explained my address and requested to solve the problem. Against this, again I received a message on 09/09/10 at 3.14 pm – your complaint has been registered vide Complaint No. C102666761 and our Executive will visit and attend the complaint within 48 hours.
5. After that Indore PUREIT representative called me vide No.0731-4207912 on 10/09/10 at 12.06 pm and asked me my address, he also gave me assurance that somebody will come.
6. Surprisingly, again I have received a messages several times on 11/09/10 at 12.03 pm as - Sorry to inform you that we could not trace your address with regard to my complaint No. C102652993, please call our helpline. Then, I have contacted again to their Indore PUREIT’s No.0731-4207912 at 12.04 pm and again explained my address, again they have given assurance that some body will visit. After some minutes again at 12.10 pm, I have received message as - Sorry to inform you that we could not trace your address with regard to my complaint No. C102666761, please call our helpline.
What a joke, such type of highly named Company is giving just various Complaint Nos. and assurances only, nobody wants to see the problem OR they are fearing to watch & listen any loop holes in their Product.
Will any body from PUREIT will prove me that their Product is safe and not hazardous so that I can continue the use of this Products.
Contact-Arun Kumar Sharma, Surana Nagar (Near Water Tank), BARWARA - 451115, Dist. Khargone (M.P.).
Mob-91796-11178, [email protected]
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