Dear Sir
This mail has reference to the Pureit In-home water purification system that I bought vide your Tax Invoice IS08/KOL0406-7518 dated 19th August. Though the purifier is in perfectly fine working condition, changing the Germkill battery kit has become a recurring problem and a regular expenditure. The first battery was changed on 19th February. But the second battery bought has turned red on 22nd May implying that its powers have become exhausted and needs to be changed within a span of nearly three months.
Now my question to you is that despite having a uniform usage throughout, how did the second battery get exhausted so fast? And if this is no exception, I would be sorry to say that this is one hidden cost we were not aware of. At least the degree to which our expenditures are being subjected to in this case was never told by your salespersons or anticipated by us. What is even more striking in this regard is the abrupt hike in the battery’s price from Rs. 315 to Rs. 550 within a span of 8 months.
In the meantime I have sent a few mails to Rubela Biswas, the concerned person in Kolkata as well as their website citing the above facts. I even went to their B.T. Road Office near Dunlop Bridge but with no result.
Awaiting an early reply in this regard.
Yours sincerely
Vargav Chakrabarti
Phn no.- 98042 84365
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