Ref: Customer ID/Name - 1925849379 - Debabrata Bhattacharjee, Ph. 033-2531-2790, 9836879726
Add : 104/1/1, A.K. Mukherjee Road, Kolkata - 700090.
The said customer as referred above is my ailing father aged about 70yrs. To my utter distraction this is to bring to your kind notice that we have purchased your product " pureit" through SWZ, Jitender Trading Company, Flat No. B2, 12 Narendra Nagar, B.T. Road, P.O. Belgharia, Kolkata - 700056, UN No. 19562024048 per Invoice dt.04-05.
Since then we have changed and or replaced the battery/device as mentioned in the subject of complaint according to your instruction as and when required by calling your pureit Helpline - 9230500500 whereas the said battery is not available in the open market which is absolutely under your control.
But, this time we have had experienced to our extreme bitterness of rude-demeanour and the useless chat of marketing of a new battery of your company using my father's call to your said Helpline on 06-05 which you didn't provide toll free.
In as much as, for the last one week my father made several calls requesting the booking no. for the required battery and tentative date of installation. But your Helpline Call Attendants were very much reluctant to comply the request of my father an ailing senior citizen, even considering the utility and exigency of the device for the purpose of healthcare.
Further, I would request you to keep it in the mind that your company is obligated to the owners of the pureit in supplying the said battery on payment of scheduled price since it is under your absolute control.
In view of the above, this unbusinesslike, unmannered behaviour and gross non-co-operation is a blatant violation of natural justice which is most unbecomming on the part of a renowned multinational company like yours and we took serious exception to it.
Though your call attendants both male and female are in the habit of unrevealed their names to the customers, but one of them has disclosed her name as Arpita Banerjee during the period of constant calling of my father as mentioned before.
Ultimately being vexed on the disregard to my father I am constrained to lodge this complaint with the hope that your due consideration will redress my genuine grivance.
Awaiting your early reply and prompt necessary action so that we may have the pure water from our 'pureit' particularly for my father's indisposed health
Regards&Thanks
Jnananjan Bhattacharjee
9830096347
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