My name is Dr Hemang Desai and I am using Pureit since last one and half year. Problem arises every time at the time of changing of baterry kit. We are at Rajkot and your call centre is at Ahmedabad. There is no facillity to purchase baterry kit from Rajkot. So every time we have to call to your call centre and they are not responding for 4 - 5 calls and we have to wait for 15-20 days to change a baterry. Though local person at Rajkot have parts in stock, he can not sell it to us on our request directly without instruction from your regional office. There must be local dealer, from whom we can buy new parts without informing you at call centre.
Dr Hemang Desai
Rajkot.
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