1.I purchased a fridge, model R-Z440AND6K on 31 Dec 06 from KD Electronics Noida.
2. The fridge did not work properly from DAY 1. During the winters (first two months) it was cooling slightly and as soon as summers started, the cooling became totally ineffective.
3. Despite repeated complaints and check ups by the HITACHI Service centre representatives, the complaint has not been addressed.
4. We have been given various reassurances during the warranty period and now the fridge is outside warranty. It was serviced for the same complaint a number of times during the warranty period, and two of the service slips (from the first year) have been retained by me. I have some others as well from this year.
5. The service centre has started giving false service slips to us somewhere along the way. The dates of service are missing on some as well.
6. We have incurred excessive harassment for having to use a fridge which packs up after a day or 2 after it returns from the the service centre and the monetary loss due to food and electricity wastage. We have had to keep a non functional fridge switched on for service representatives to come and check at various intervals during the one and a half years. Besides this is the follow up we have been doing with the dealer and the service centre representatives (in Noida sec 18 and A-15, Mohan Cooperative, Mathura road, Delhi respectively)
6. After having serviced the fridge for more than 10 times the esteemed technicians have not been able to repair the fridge. Despite this, i am being offered the service help again. I have also been asked to keep the fridge in a cool area so that it works (as it sometimes did in winters)
7. I fully understand that the organisation has the time, resources (in terms of money and the departments) which will keep responding to complaints like mine without anyone putting any thought to resolving the issue. Because that is not their job! their job is to send technicians and the company conveyance only. the people incharge of these issues are obviously not answerable to anyone or morally responsible for the job at hand.
8. i am told that my fridge will now not be replaced as it is (very conveniently) out of the warranty period! After my pushing the issue to give me back the money for the fridge, I am told it is being discussed by the senior people in the company but no one is able to give me a date to this. No one is able to give me a number or a mail id i can contact directly. I am not able to get beyond a service manager or a customer care executive!
9. The dealer whom i bought the fridge from cannot go beyond giving me the telephone number of the service manager!
the responsibility shown by both the organisations to the product that they are selling and making money out off is completely non existent and quite shocking for the common man.
I will not be surprised if this complaint is dealt by the same people who have mishandled the previous ones
Deepika Thakur
For
S.P. Thakur
A- 411, Sector -19,
Noida - 201301
U.P.
Mobile - 9810463228
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