I bought a Pureit Home Water Purifier in about July. Recently the Germ Kill Battery Kit needed replacement and as suggested in the instruction manual we called the helpline number on 15th Sep-09 order for the Kit replacement. We were told it would be delivered in 3 working days. 18th Sep- we called again to check about the status since we had not received any replacement kit, and we were told that our request would be put on “higher priority” and that someone would deliver the kit by end of day.
We haven’t heard from anyone even as of this morning. So I called their helpline no. (9212500600 and the call centre executive very promptly told me that we have the record of your calls but we cannot do anything except put the request in the system. We don’t have any contact with anyone from the company sales or service people. When I asked if she could give a manager’s number she said she doesn’t have one.
I find this entire thing a mockery of customer service.
I bought the product on the assurance that it was being sold by a reputed company like Hindustan Lever and was promised that all the spares and service would be easily available. But like many others my experience has been otherwise.
Not only does this indicate that not enough attention has been paid to the after sales service by Hindustan Lever, it also, in a lot of ways, indicates that the company is only worried about the sales of these products and then leaving the hapless customers to fight for themselves.
I guess we will have to resort to the word of mouth publicity and ask our friends and colleagues to stop buying Pureit (although the product itself is good).
0 comments