Its been more than a week and 3 emails sent to ITBC re - holiday stay voucher refund as informed by mr Adeel at tel 011-40502424, there is no response to it till today
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this is further to my mail of 28th aug given below.
I am sick and tired of your holiday stay voucher. let me explain why
fm 10th to 14th May, i received several call fm I.T.B.C offer fm sales rep Dilip and his manager payal.
finally on 14th May i agreed for receiving the holiday stay offer and paid via I.V.R Rs 5943.
fm then on the nightmare started.
the promised package did not arrive within 7 days so called them (getting them was another long wait) only to be told that my address was wrongly written on the courier (instead of Udupi it was written HUBLI) and they will send another one upon receipt of the undelivered packet.
u will be surprised the promo package arrived in my house on 20/June/09.
we immediately filled the form no 001893 and sent it to the bangalore address - premier sales promotion.
by 1st week July we tried to contact premier sales promotion on tel no 080 4055 4850. - after initial recording of about 2 mins, when we select options all we cud hear was music and no executives on the line.
hellbent on wanting the promo code, twice we wasted around 15 mins waiting for the executive and they said promo code was on the way. IT DID NOT.
finally on 28/08/09 - after a 15 mins wait i was lucky to get MS NIRMALA DEVI with whom we were blunt in our talks and she assured that she wud send the promo code immediately - reason for not dispatching earlier was given as YOU HAVE NOT CONTACTED US TO CONFIRM YOUR CORRECT ADDRESS HENCE YOUR PROMO PACK IS LYING WITH US - utter lies
31 aug, being fed up with this holiday package, and no reply fm premier sales promotion made various attempts finally getting JASMI on the line at 5.00 pm who assured me she will send the promo code by email by 6.00 pm.
once the promo code arrived, i went on the website resort-store.com - and the code wud not work.
only to be told that i have to put the code in the voucher code window and not promo code window.
once i opened the website was shocked to know there are only 4 places in india (i was told there are more than 100 locations in india and total 3000 incl foreign sites) which is again a lie.
i had repeatedly asked during booking of any hidden charges, which i was told it wa none - now the OOTY resort utility charges are nearly rs 4000/ that too in a god forsaken place. and the best surprise it - the same holiday package is available on the net for the same price - for which i had to go thru all the hassles.
also please note - we had tried one of your earlier offer and found the adidas carry bag substandard and when shown into an adidas showroom in mumbai, they said they were doubtful of its origin.(they were trying to be modest i presume)
view all above we are not interested in the holiday stay voucher and look forward for refund of our Rs 5943.
Mr Adeel after checking with his manager on tel 011 40502424 has confirmed that the full amount will be refunded once i give u all my reasons in writing inorder they cancel the promo code and send full refund.
please do not force me to go to the press, consumer forum and all my friends on the internet and settle my Rs 5943 at the earliest.
details are as follows
Invoice no ORA090053455
ORDER NO 0GA090054143
CODE H1517 HOLIDAY STAY VOUCHERS
MEMBERSHIP NO ITBC09280
PROMO CODE - XXXXXXXX
thanks in advance and have a nice day
please ack safe receipt of this mail
Sneha
&-- Forwarded Message &-
From:
To: [email protected]
Cc: [email protected]; [email protected]
Sent: Friday, 28 August 12:38:24 PM
Subject: Re: About your call for Holiday Stay Voucher from India Today Book Club
hi
I am slowly changing my opinion about I.T.B.C.
on 21/05/09 i made a payment for holiday stay voucher.
Did not get the courier for one month.
on inquiring was told that by mistake it has gone to hubli instead of udupi.
then i received the package on 16th june 09.
filled the booking request voucher and mailed it to premier sales promitions pvt ltd on the address given.
till today there is no news of my confirmation or the promo code.
details are as follows
Invoice no ORA090053455
ORDER NO 0GA090054143
CODE H1517 HOLIDAY STAY VOUCHERS
MEMBERSHIP NO ITBC09280
I am unable to log into your website with the membership no and loginweb id also
pls check and revert. am planning to go for holidays in 3rd week sept 09.
sneha
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they just do not have decency to even acknowledge receipt of my above mail sent 3 times to all their id's.
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