I had booked order with India Today Book Club for Round trip Air ticket Holiday Voucher but now they are offering me only Holiday Voucher & saying Air ticket not eligible. This communication is after series of mails.
I want to cancel the order & get the amount refund, Pls advice how can I get the same?
Below is my till date mail transactions with ITBC.
Rgds
Chandan
Dear Praveen,
As the offer has been changed from ITBC side (Air tickets not being offered) I don’t want any replacement but I want the refund of my amount for which I booked my order. Pls do the needful.
My Details are as mentioned below:-
ITBC Membership No – ITBC0981259
Unique No – 13925902A090061610
Invoice No – ORA090061610
Holiday voucher No – ITBC10539
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel /Fax: 91-135-2698951 / 2698937 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Respone [mailto: [email protected]]
Sent: 04/11 12:00 PM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We apologize for the inconvenience caused to you.
In this regards, we would like to request you to send back the parcel only to the given below address along with the photocopy of an invoice and a letter in which you have to mention that you want the replacement against these Book.
This is also to inform you that if you want to have a refund against the additional charges (courier charges) paid by you then please send us an original courier/postal receipt along with the packet.
We shall be happy to render any further assistance or clarification that you may require
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
PRAVEEN
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Tuesday, November 03 10:08 AM
To: response (ITBC)
Cc: [email protected]; Feedback; [email protected]
Subject: RE: Reg - ITBC Travel Offer
Dear Mr. Santosh,
I had booked this offer considering Air ticket also; I would need all the free gifts confirmed to me during order booking which Includes Round Trip Air ticket as well as Holiday Voucher.
If it cannot be given Pls cancel my booking & refund the amount.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 03/11 9:51 AM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
Thanks for your mail to us,
With reference to your mail we would like to inform you that we are not providing air ticket with this offer we are provide free gift holiday voucher along with this order.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Santosh Rawat
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Monday, November 02 3:42 PM
To: response (ITBC)
Cc: [email protected]; Feedback
Subject: RE: Reg - ITBC Travel Offer
Dear Sir,
I have just spoken to your Customer Care (Mr. Sumeet) & it was confirmed that I am eligible for Round Trip Air ticket also. The same is not showing in my free gifts, pls check & confirm the same.
Also I request you to pls send me the Invoice copy (Preferably scanned copy) as I have misplaced the same.
My Details are as mentioned below:-
ITBC Membership No – ITBC0981259
Unique No – 13925902A090061610
Invoice No – ORA090061610
Holiday voucher No – ITBC10539
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 02/11 3:21 PM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail, we request you to go through the terms & conditions of the holiday voucher.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards
Nawed
Executive-Customer relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: 11-02 13:46
To: response (ITBC)
Cc: [email protected]; [email protected]; Feedback
Subject: RE: Reg - ITBC Travel Offer
Dear Prachi,
I have still not claimed my free gift, Post your clarifications on below points I’ll claim the same.
Pls clarify on below points:-
Air tickets (It was agreed by your executive that under offer- “440004229” I will be given two way Air ticket but not mentioned in current offer).
Identity proof (It was communicated by your executive that offer can be used by any of my relatives also, Pls confirm).
Offer Origin destination (When I booked the offer I was located out of Hyderabad now I am based out of Dehradun, Pls advice if we can use this offer from any location).
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 02/11 1:25 PM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to request you kindly intimate us whether you had claimed your free gift or not, so we will do the needful as per your intimation.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Prachi
Executive Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Monday, November 02 12:32 PM
To: response (ITBC)
Cc: [email protected]; Feedback; [email protected]
Subject: RE: Reg - ITBC Travel Offer
Dear Jagriti,
As per mail received from [email protected] on 30-July-09 & further to my discussion with your executive during booking of order – “440004229” it was agreed on below points which are not mentioned in your offer on advised website in my unique code number (13925902A090061610).
Pls clarify on below points:-
Air tickets (It was agreed by your executive that under offer I will be given two way Air ticket but not mentioned in current offer).
Identity proof (It was communicated by your executive that offer can be used by any of my relatives also, Pls confirm).
Offer Origin destination (When I booked the offer I was located out of Hyderabad now I am based out of Dehradun, Pls advice if we can use this offer from any location).
Thanks in advance for your fast response.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 01/11 10:10 AM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
Thanks for mail to us.
With reference to your mail, we would like to inform you that your unique code has been activated from our side kindly claim you free gift.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: 10-30 18:06
To: response (ITBC)
Cc: [email protected]; Feedback; Baljeet; Poonam sanghh’a office; Sunil Raina; Chandan Shirbhayye
Subject: RE: Reg - ITBC Travel Offer
Dear Chetan/Prachi/Jagriti/Amit/Rohit,
I have been receiving series of mails on your technical problems, can you pls make sure that it’s resolved by tomorrow.
Pls update me once the problem is resolved.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Respone [mailto: [email protected]]
Sent: 30/10 5:50 PM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We apologize for the inconvenience caused to you.
In this regard, we would like to inform you that due to some technical problem your unique code is not activated. Kindly provide us 48 hour's time to activate your unique code and you can retry after 48 hour's.
We assure to provide you with best service always.
For further queries, please feel free to call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards,
CHETAN ARYA
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Friday, October 30 9:39 AM
To: response (ITBC)
Cc: Feedback; [email protected]; Chandan Shirbhayye
Subject: RE: Reg - ITBC Travel Offer
Hi Preeti,
Pls keep me posted on status of activation of my unique side.
Its long pending now Pls take it on priority to sort out my issues.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 30/10 9:24 AM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We apologize for the inconvenience caused to you.
In this regard, we would like to inform you that due to some technical problem your unique code is not activated. We have already forwarded your complaint to our concerned department for the same.
We request you kindly wait for some time; you will receive the same soon.
We assure to provide you with best service always.
For further queries, please feel free to call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards,
Prachi
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Thursday, October 29 3:24 PM
To: response (ITBC)
Subject: RE: Reg - ITBC Travel Offer
Dear Mr. Amit,
I am thankful to you for your detailed response. I will wait for 24 Hrs & then follow the procedure mentioned by you. I will definitely get in touch with you in case of any issues.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 29/10 2:31 PM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that due to some technical problem your unique code was not activated. We have forwarded the complaint to our concerned department to activate the unique code. We request you kindly wait for 24 hrs and then you can claim your gift as mentioned below:
Please visit on www.bookstoday.in/promos.htm
Fill your unique code number (13925902A090061610).
Fill your email id [email protected]
Please take a printout for the terms and condition.
In case you find any difficulty please get back to us.
Please note your Membership number ITBC0981259 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Wednesday, October 28 1:53 PM
To: response (ITBC)
Cc: Chandan Shirbhayye; Baljeet; Sunil Raina; Poonam sanghh’a office
Subject: RE: Reg - ITBC Travel Offer
Hi Jagriti,
Thanks for your response, can you pls tell me what this unique activation code is.
Also I would need details what all free gifts I am eligible for my ID “440004229”.
Would like to have all this details in mail. Pls treat this matter on priority as I had booked my Order back in Aug-09.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Response [mailto: [email protected]]
Sent: 28/10 1:38 PM
To: Shirbhayye, Chandan
Subject: RE: Reg - ITBC Travel Offer
Dear Member,
We apologize for the inconvenience caused to you.
In this regard, we would like to inform you that due to some technical problem your unique code is not activated. Kindly provide us 48 hour's time to activate your unique code and you can retry after 48 hour's.
We assure to provide you with best service always.
For further queries, please feel free to call us on our Helpline Number (011-40502424 or, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards,
Jagriti
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan [mailto: [email protected]]
Sent: Monday, October 26 6:13 PM
To: Shirbhayye, Chandan; Baljeet; Poonam sanghh’a office; Sunil Raina; response (ITBC)
Cc: Feedback; Chandan Shirbhayye
Subject: RE: Reg - ITBC Travel Offer
Dear Sir,
I had called 011- 110044755 & lodged my complaint on FREE GIFT of my booking ID “440004229”. It was told that my issue will be resolved in 7 days but till date I have not received any mail or call from your customer care.
Pls look into this matter on priority.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Shirbhayye, Chandan
Sent: 16/10 11:04 AM
To: '[email protected]'; '[email protected]'; '[email protected]'
Cc: '[email protected]'; 'Chandan Shirbhayye'
Subject: Reg - ITBC Travel Offer
Dear Sir,
I had subscribed for attached offer on 30-July & My Booking ID is “440004229”.
Now I want to avail this offer, can you pls advice your customer Care so that I can take necessary details from you.
Also till date I have not received any formal document from you regarding my subscription, pls do the needful.
Im very sorry if this mail is addressed to unconcerned person, in that case pls let me know the right person mail ID.
Thanks,
Chandan Shirbhayye
Asst. Manager - Tupperware India Pvt Ltd|
Plot No 11 & 12, Twin Industrial Area |Central Hope town, Selaqui, Dehradun|
Mob: 91-96905 56789|Tel: 91-135-6541902 / 6541798 |
[email protected] |
www.Tupperwareindia.com - 2009 Fortune Most Admired Company
& On Thu, 7/30/09, India Today wrote:
From: India Today
Subject: EXCLUSIVE OFFER FOR YOU!!!
To: [email protected]
Date: Thursday, July 30, 2:12 PM
Dear Sir,
Please Find The Attached file. Our Executive will get back to you ASAP
Thanks
ITBC (Sales Divison)
0 comments