This is related to unnecessary sms for a loan unavailed by me. Every month i got sms from icici hfc saying that my emi for the loan a/c no. LBSAL00001138094 is Rs.9071/= and to be paid on or before 9-th everymonth. Nothing wrong in getting a wrong number for sms but the stories is related to irresponsiveness of your staff and your agencies to make correction whenever it is reported.
I am in Namakkal, a place in Tamilnadu. I am Sokkalingam and my mobile no:94432 22940.I have not availed any home loan at all but i received sms everymoth as above. When we want reply the sms we get failure report and the sms number is also not displayed in your sms. So, i contacted your local office at Namakkal to help us to report this to the concerned authority for corrective measures.
They give us numbers as 2441610 and 4018151 and also told me that this is in Salem. I contacted this number and they told me that this is cv section and they said they don't know houseloan section number. Again i contacted the Namakkal branch for any other number and they responded with number 9843096565 belonged to one Mr. Nallathambi, an agent of icici home loan. When i contacted and narrated my story, he simply not only refused to give us any contact number but advised us to go in person to Salem, a place 50km away from Namakkal to get cleared of my problems. This is a kind of apperciation for offering to help the icici bank for correcting their mistake and to avoid my headache. I wondered how these staffs will deliver in the longrun and carry your product forward. My problem is this: i don't know how to reach your staff to avoid sms to me. Atleast you take necessary action to stop giving simillar sms to any body and to me also.
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