On June 27 I had placed an order for an offer provided over the phone for a Home Theatre and DVD Player system and other gifts i.e. Benetton Watch worth Rs. 2600 Holiday Voucher worth Rs. 5000 for 3 days @ 2 nights.
After booking on phone they provided a Booking ID./ Transaction ID. 110033266 and a membership no. 0952810 assuring me that the same will be delivered by courier within three weeks. But till now I have not received the Phillips DVD player cum Home Theatre system or any other gifts.
I made the payments through my SBI Credit card and the same was transacted to your account on June 29 for a sum of Rs.7598-00 (including postal charges). Statement of SBI credit Card is attached herewith.
I am deeply sad to write to you that the assurance given has not been fulfilled and the same amounts to deficiency in service and deception. The customer care Number provided 011-40502424 for assistance does not seem to function; several STD calls have been wasted on this account.
Kindly ensure that the products for which the money has already been paid is delivered urgently or else the amount with interest is refunded forthwith.
I wish to get immediate response from you in this regard within a week from now lest I should put case before the consumer court.
Yours Sincerely,
Dr. Vijay Bahadur
Department of Horticulture
Allahabad Agricultural Institute-Deemed University, Allahabad – 211 007
Mobile No. 09839946989
email: [email protected]
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