I purchased a fridge on the 3rd of November, from Hometown at Outer Ring Road, Bangalore. The model is Electrolux 190L OP Luxur.
Cash memo number T21/5216
Tin number 29880450772
Item description number 205000000397507
Rs. 7591
Warranty period: 5 years
Please note that this receipt does not have a receipt number starting from 204. As a result, I was not even entertained intitially when I made my complaint. They insisted that I didn't buy it from their outlet.
The fridge is defective, as the freezer and refrigerator compartments do not work, right from the beginning.
When I called for the service numbers, they gave me three wrong numbers and made me wait, or promised to get back to me, but you didn't. A person from Hometown said my complaint was registered, but the techinician is yet to come.
I am appalled at their poor customer service, lack of responsible staff and the audacity they have to sell me a defective fridge. I have run out of patience. What should I do?
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