HONDA/eterno
Service

To,

The service manager,

Honda,

Manesar.

Sub- complaint regarding service.

Dear sir,

I own a HONDA ETERNO model, 26 September from Bhasin honda, raja garden, N.D. bearing regn. No. DL4SBE8367. Chassis no. ME4KF073J78000328. Engine no. KF07E9230163 which is insured against policy no.3005/52590615/01/00 ICICI Lombard valid from 26.9.2008 to 25.9.2009 midnight. While going for work on 18.5.2009 to my office located at shaktikhand-II, indrapuram GZB, U.P.I met with an accident while negotiating a turn and a dog came in front of my vehicle. To save the dog I struck against another scooter coming from the wrong side.

I got the scooter loaded on a manual rickshaw and took it to AS AUTOTECH PVT.LTD. RACE HONDA, 32, PATPAR GANJ, INDUSTRIAL AREA, DELHI-110092, who are your authorized service representative.

They told me that they shall get the vehicle inspected from the surveyor. The surveyor inspected the vehicle in my absence and without informing me the service dealer’s service engineer (Mr. Amiteshe) replaced parts which were working alright like clutch plates, etc. My claim for broken parts like Panel Floor, Mirror Assembly and Inner Cover was not taken into account by the surveyor.

The service dealer issued me an Invoice No.09IW01769 Dated 25.5.2009 for Rs.4111/-

When I contacted the surveyor Mr. Anoop (Mob. No. 9873569736), he told me that parts damaged as claimed by me were not shown by the service dealer to him. Is not the surveyor qualified and competent to see what is faulty? My claim has been settled for Rs.1692/-only.

On their part the Dealer says that they had shown the damaged parts to the surveyor, but he did not process my claim as per the actual requirement.

In view of the above I request you to process my claim as per actual damage caused and not as per fictitious report prepared by surveyor. Why changes the spare without inform me if surveyor not accept. So I had loss my money.

Hope the above clears the matter.

Hoping for an immediate action, waiting Ur. ive reply.

Thank you,

Regards,

DAVINDER SINGH

09873425743