1. I had lodged complaint on 1ts Oct with Honda Car Co, India, through E-mail on following Mechanical Defects in Original Fitments/ Equipments (OF/OE) as under :-
a. BRAKES: Disc and drum brakes regularly LOCK/ JAM all 4 wheels “when brakes are applied in Emergency (under duress)”.
i. Due to locking/ jamming of all 4 wheels in first 10-15ft the car SKIDS and continues skidding for 60-120ft distance due to momentum depending on speed from 70 to 100kmph.
ii. The locking of wheels and skidding has always resulted in serious / nearly fatal accidents plus damage to Tyres and alignment.
iii. Safety of Occupants: Safety of occupants is seriously jeopardized DUE TO LOCKING of ALL WHEELS and ride in Car is HIGLY RISKY at all the time for the occupants and other road users.
b. AIR CONDITIONING (AC): AC is TOTALLY INEFFECTIVE when outside (general/ ambient) temperature in 40 Celsius and above. This is the prevailing temperature from March till Oct all over India except J&K and Hilly regions.
Ride in the car during peak summer .i.e. Mid April to July is very uncomfortable.
c. GROUND CLEARANCE:
i. Car has 160mm ground clearance. However with 5 passengers inclusive of driver and 100kgs of luggage in the boot/ dickey- Total weight amounting to 350-400kgs, the Ground Clearance is reduced by 60-80mm that is only 100-80mm clearance is left.
ii. This clearance is VERY LESS for Road condition on most NH/SH in India and resulted in lower side of the car being scrapped because of uneven road surface and speed breakers (where min height is 100-150mm).
d. HEAD LIGHTS: Car Co has provided bulbs (12V/65W) in headlights as OF/OE. These bulbs are TOTALLY INEFFECTIVE due to LOW Wattage and Brightness for night driving particularly on single/ double lanes of NH/ SH and even on 4lane NH with divider without shrubs/hedges.
Driver is nearly blinded and visibility reduced to 15-20feet while driving in Rains/ bad weather and with traffic on opposite side/ lane.
Since then i have made 'N' of complains on the net, sent email, sent letter throuhg post, called Honda Customer service but all has gone in vain. They refuse to accept my complain.
The general and vague answers being given was That these being defects in OF/ OE they CANNOT DO ANYTHING, but would send complaint to Honda Car Co. WHO NEVER FELT THE NEED TO REPLY. Since car was bring sold just because of Honda’s Co name. So they felt the Co could get away even IF FEW CAR OWNERS AND OCCUPANTS DIE. Since 99.9% of Car accidents are taken as accidents and NO THOROUGH INVESTIGATION IN DONE BY FORSENIC DEPTT/POLICE AND NO EXPERT ARE AVAILABLE TO TEST ACCIDENTS SAFETY FEATURES AND THEIR EFFECTIVENESS of Such Highly Priced Cars (Rs 8 Lacs).
. In spite of sending 5 emails and lodging complaints (14 times to Honda One 2 One) from 1 Oct to 17 Nov (48 days) to Honda Car Co and its Customer Relation Services. NO EFFECTIVE and RESULT ORIENTED Action has been taken to repair the vehicle TILL DATE Except once and sequence of events are noted below:
10Honda Car CO had specifically sent to check and carry out Trial and rectify all defects. A joint trial was carried out by him and self with Mngr (Workshop) of Autokam on 09 Oct. He also found that brakes were NOT EFFECTIVE and LHS front tyre was locking and tyre marks were clearly visible on the road. However, No trial was carried out for Braking during/ for Emergency situation.
I need your kind intervention in this matter.
Thank You
Regards
Col B K SHaktawat
Mobile : 919928899945
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