HONDA CIVIC AUTOMATIC
ENGINE # R18A11972704
CHASSIS # MAKFD162A7N003952
REGISTRATION # DL-2F-GY-0089
I am appalled and indignant about the level of build quality and engineering put into my Honda Civic Automatic. I have owned it for almost 2 years now. It has never returned an average of more than 6 KMPL in city and around 8 KMPL on the highway.
In addition, the whole car has started rattling and seems like is falling apart with only 30, 000 on the Odometer. This has been reported to Honda several times in writing and through e-mail. I will be moving to consumer court shortly as well.
Technically the car has ABS and EBD, but it's more of a joke. I have got the brake pads replaced thrice already but the car shudders like a bicycle everytime brakes are applied. I have stopped taking this car on the highway and instead prefer my Toyota Corolla which I must add is a much better engineered vehicle and something that your company can take as an example. My Corolla has 90000 KMS on the odometer and feels newer than this Civic. The brake problem is just the tip if the iceberg.
Now the service station has informed me that the RHS engine mount is broken and will need replacement. This is caused due to the low ground clearance of the car. I as a consumer is not responsible for it. Just to let you know this is my third Honda (Have owned 2 Honda City cars in the past). I was more than happy with their performance.
I want to get an answer from your company about the fact that the Civic's brochure states the fuel consumption to be around 10 KMPL for the automatic version. This is a blatant lie as I have checked with other Civic automatic owners as well. The best this car can manage is around 7 KMPL in city. I refute all claims made by your company.
The car has been exclusively maintained by Ring Road Honda (Gurgaon). All periodic maintenance has been carried out as per their directions. The low mileage problem has been dictated at every service. No result has been provided despite of the fact that every paid service costs around Rs. 6000 and up. This is hard earned money and spent on just mere words and no actions on your part.
Kindly get back to me as soon as possible on this or await a letter from my lawyer. I have had enough of this unprofessional behavior on your part.
Regards,
Sameer Sharma
D-8/9 Vasant Vihar
New Delhi 110057
9899107579
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