Sub - Ch. No. 3E88300886 Mode - Activa, Purchased on 07/05/08
K M covered - 8452
I have purchased above Scooter from M/s Vibha Enterprises, Allahabad.
Today I availed 5th paid service and requested to rectify following defects-
1. Handle Movement sticky
2. Kick pedal Sticky
First service center person said Ball race got pitted and Kick ratchet got
Worn out both parts has to be replaced on chargeable basis.
When I said that Scooter is under warranty and same has to be replaced
FOC.They refused and said these items are not covered under warranty.
When I said replace these parts on chargeable basis they said these parts are
Not available.
My concern is that when scooter was received for Servicing and complaint
Was recorded at that time why it was not told that necessary parts are not available
After 3 hours it was intimated that due to non availability of spares these problems
Can not be rectified.
Due to bad Ball race it has become very difficult to drive Scooter and if any thing
Goes wrong who will be held responsible for that.
I would request you to please look into the matter and arrange to get it repaired at the
Earliest.
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