Respected sir,
My name is Edwin David. I am a resident of Trivandrum in Kerala. I have a Black Unicorn KL-01-AG-428 bought on 2004 December from Marikar motors Trivandrum. I had earlier mailed a complaint regarding poor mileage after DECARBONISING at their pattom service centre. I had a quick response for that. The next day itself one Mr. Kapil called me from Honda and assured me necessary actions would be taken fast. Following that the service head of main Marikar service centre, STATUE Mr. Shivaprasad called me up and said me to bring the bike to clear whatever is the fault. Last week I gave and they returned me bike on the next day. After that too I was getting poor mileage. Yesterday I gave my bike again. The boy who was taking the bike by writing complaints does not know how to approach a customer. He was behaving to me like as I came for a routine service. Today when I went there, they had placed a bill of nearly 310rs in front of me. I spoke to the assistant Mr. Manikantan. I said to him I gave my bike for not rectifying the fault clearly last time. When I asked permission for talking to Mr. Shivprasasd he said he was on leave today. I asked him to please connect me to him through phone but they didn’t also had done that for me. They finally told me if i pay the bill i can take the bike else I can take it on Monday. More than enough money I had spent on this bike but no necessary actions had been taken till now. Apart from all these things I am also treated in an very disgusting unmannered way at your “THIS” servicing centre. Very “SORRY” to say that this dealers servicing centre is the ever worst servicing centre I had come across my life. Here as am a customer is not satisfied till now. I am still having hope by mailing this complaint. My bike is now at the service centre.
HOPPING NECESSARY ACTIONS WOULD BE TAKEN FAST TO SOLVE MY PROBLEM.”I AM VERY MUCH HURTED BEIND A WING RIDER-A PART OF HONDA COMMUNITY.”
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