Sir,
I would like to bring to notice that we have given HONDA UNICORN No. MH-43 S 5692 bike for Servicing & Replacement of Spare part (i.e. tell light & other fiber parts-JOB CARD No.17626, dt.15/07) after damage to your authorized dealer in Navi Mumbai M/s. PRATIK HONDA their showroom no. 022-27897744 / 9988/ 9966 and workshop no. 022-65118381 / 27650516.
I regret to say that such a reputed Company HONDA their appointed dealers are not co-operating with us properly and all excuses are given no assurance from their side. I requested that why? delay in changing the spare parts more than 7 days are passed. My vehicle is still in service center they told me will call you but they never called me neither replying properly.
After all this your authorized dealers Mr. Pratik the owner couldn't come to speak with us and he informed his Technician person on phone that if they are in a hurry let them take back half prepared bike. If technical people handle customers it will TOPSY-TURVY and non of any customers will be happy. We asked them to give us customer care email address of Gurgaon Factory, he proudly admitted that such emails and complaints are in papers only no solution.
It was informed that their is an shortage in supply of spare parts from HONDA company come think it is possible and how customer will satisfy. But why they don't keep stocks and how much time bond required if the material comes from nearest factory/dealers.
Regret to say How HONDA is appointing such a dealers please think over it.
I look forward for your immediate action on the above matter please ACT and help your valued customers who love HONDA.
Regards,
Sandesh Patil
(B.A., LL.B)
Cell No. 91-9320606677
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