I want to bring in your kind notice about the non cooperation, pathetic customer orientation and service level about the Hot Spot stores. I have been the victim for the same by Hot Spot store and felt let down and cheated.
I am not sure that whether this mail will reach to the right concern person who will still be sensitive about my case or it will be again taken as a dustbin paper. I hope some body will react to it and take appropriate action.
I bought Nokia E 90 communicator from Hot Spot Vaishali Sector-4, Ghaziabad Store on 4th April. I have taken the extended warranty for Rs. 1500/- also on the request for sales person. (The invoice no. 728731257, customer id 728731257 IMEI No. 353660013238203)
On 4th of July I took my mobile to the same store with the complaint of display problem off inner screen (the front screen was working properly). The problem was due to liquid damage and it was well covered by Hot Spot service warranty. I was told to submit my mobile with the promise of delivery latest by 10th of July. The care pack no was 005405, job sheet no. 026, book no. 1993.
I was told to contact care help line number 011-60005566. When I contacted this number of 9th of July, I was told that there was no mobile with these details and was advised to contact the same Hot Spot Store. I called up Vaishali Sec-4, Hot spot store on the same day on the number 9717794411, they didnt have any information, and was told to contact next day. Today (10th July), when I called up in the afternoon, again they didnt have any information on this. Furiously, when I visited this store, I was told to wait for next 10-12 days to get my mobile repaired. When I got angry and fired these guys, I was told that I have to wait for next 10-12 days only if I want the mobile to be repaired.
I bought my Nokia E90 Communicator at Rs 32500/-not just to wait for 20 days for any problem which will be solved in 10 minutes by any road side mobile service shops. I am a working person who needs mobile for internet, data and voice services and cant afford to wait for 20 days on petty services problems. Hot Spot has got no right to screw its customer and take customer for granted. This is my third mobile in a row which I bought from Hot Spot (all sets was of above Rs. 30, 000/- Nokia N93i, N 95 and E90), Now I will never ever buy from Hot Spot and will make sure non of my any acquaintances will every by from this store. I have waited for 7 days and cant afford to wait for next 12 days.
I want a proper justification on the same case. What is the customer loyalty, the service commitments, the SLAs etc. I need my mobile on very urgent basis or I demand my money back or new same handset. It is a proper harassment of the loyal customer.
I request some senior person look into this matter and revert to me immediately before I move to consumer court.
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