Dear Sir / Madam,
After getting a mail from you I had contacted nokia priority again and they told me that my nokia was defective as that piece was getting repaired for the forth time and need to be scraped. The took my handset and replaced it with another one after 2-3 weeks. I was in a hurry as i was leaving for mumbai so i just picked it up and left. Later i realized that the handset given to me was in a very bad shape. It had scratches on body, the camera button on facia was not in proper place and even screen had scratches.
The day i reached hyderabad I went to nokia priority and meet Mr. Sharma (9985514014) the service centre manager and told him that how can a brand new piece of mine be replaced with such and old one. He told me that i can proceed to any level and complain as he is helpless. He said all these handsets are sent to him from nokia.
He took back my handset and gave me a job sheet (61481) saying that I would be getting some handset (not promising a new one) by 15th.
But there is no response from his end.
I am sick and tired of nokia as this is the 2nd such instance that i am facing with nokia. I had a Nokia 6265 which has gone for repairs more than 4times and has been with nokia for over 3-4 months just for repair and then i was returned a totally scratched and useless handset which had to be repaired again.
Is this the standards nokia maintains? I want a proper explananition about this or I am proceeding to Consumer court with my complaint. I either want a box packed replacement or my cash refund.
Please reply me soon or i would be forced to take some serious step.
&-- Forwarded Message &-
From: Shammi
To: NokiaCare
Cc: [email protected]
Sent: Friday, September 21 6:59:27 AM
Subject: Re: Nokia - Shammi Khanna - E90 Phone Display Concern
Dear Mr. Sriram,
Thanks for informing me that nokia is such a substandard product. How can nokia design something so horrible and then wash there hands by saying they cannot do something about it. My mobile inside screen is looking so horrible because of scratch marks courtsey keyboard designed by smart engg's from nokia. And to top this i recently got a mic problem in my mobile where no one was able to hear anything when i called them. I again went to your service station and there he said he did some patch work a kind of roadside vendor job as this problem appeared again in 5 days time.
When in Nokia priority i came to know that this is also a problem in nokia E-90.
PS: With this mail i request Deccan Chronicle to publish this and bring to the notice of people reading this paper that how nokia is playing with customers.
I request customers to be carefull while buying nokia products as they can be substandard like Nokia E-90.
Rgds
Shammi Khanna
&-- Original Message &-
From: NokiaCare
To: [email protected]
Sent: Wednesday, September 12 10:13:27 AM
Subject: Nokia - Shammi Khanna - E90 Phone Display Concern
Dear Mr. Khanna,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern with your handset Nokia E90. We have noted your concern and regret the inconvenience caused. You may kindly note that Nokia maintains its benchmark of quality in all its products and services. However, if you are facing concern with the phone, we request you to take the phone to the Nokia Care Centre where our technicians will examine the phone and assist you accordingly.
Further to our previous communication dated 7th September, we would like to inform you that if you have any complaints, views or suggestions for Nokia or on the services as offered by us, we recommend you to write to us at the below mentioned address:
PO BOX 75,
White Field post office,
White Field,
Bangalore-66
Alternatively, you can forward the same to the following fax number:
080 - 41156092
You may kindly note that all forms of communications from Nokia customers to Nokia are treated on priority.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Kind regards,
Sriram. S
Nokia Care
&&-Original Message&&--
From: "ext Shammi"
To:
CC:
Sent: Tuesday, September 11 9:26:49 AM
Subject: Fw: Nokia - Shammi Khanna - E90 Phone Display Concern
Hi,
I am still awaiting a reply from your end or i would be forced to approach press and customer forum.
Rgds
Shammi Khanna
&-- Forwarded Message &-
From: Shammi
To: NokiaCare
Sent: Wednesday, September 5 2:03:58 PM
Subject: Re: Nokia - Shammi Khanna - E90 Phone Display Concern
Dear Catherine,
Nokia cannot wash there hands by putting customers into trouble. The problem mentioned here is the designing issue and not a single customers problem. Every customer who bought Nokia E-90 is having this problem. I kindly request you to either give me your senior's contact details or you kindly escalate this.
Rgds
Shammi Khanna
&-- Original Message &-
From: NokiaCare
To: [email protected]
Sent: Wednesday, September 5 1:04:35 PM
Subject: Nokia - Shammi Khanna - E90 Phone Display Concern
Dear Mr. Khanna,
Thank you for e-mailing Nokia Care.
In reference to your enquiry regarding Nokia E90, we have noted your concern and regret the inconvenience caused. However, you may kindly note that Nokia maintains the most stringent quality controls available, so that we can confidently provide one of the most reliable products in the industry.
We are also not in a position to oblige to your request for replacement.
Further, if you are facing concern with the optimal performance of the phone, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0, 45554, 00.html
Before submitting your phone at the Service Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â?? Power ON â? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
Any service related to the panel, display, keypad of the phone will be charged as these are cosmetic items which are not covered under warranty.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Catherine Sumiya Joseph
Nokia Care
&&-Original Message&&--
From:
To:
CC:
Sent: Monday, September 03 4:39:59 PM
Subject: Ask Nokia - India Web Feedback
[THREAD ID :2-2EKRA3]
[Salutations: Mr.]
[FirstName: Shammi]
[LastName: Khanna]
[DOB:15.02.1978]
[Gender: M]
[Email: [email protected]]
[CountryCode:91]
[Country: India]
[Language: English]
[MobilePhone: 919849093337]
[Model: Nokia_E90_Communicator]
[Imei:353660010383713]
[State: Andhra Pradesh]
[Postal:500016]
[Feedback: I feel cheated after i bought this NOkia E-90. The screen inside looks very shabby with all scratches caused because of keypad touching the screen. With no mistake of mine and all mistake of nokia why should i suffer after spending such a big amount. I want nokia to look into this problem and replace my handset or resolve this issue.]
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