I have purchased a Nokia-3110 mobile hand set IMEI No. 354862027621213 from hotspot retails limited 5, Shubham tower, plot no. 69/70/71, Neelam Bata Road, NIT Faridabad, Haryana vide invoice number 1994 dated 15.09.08. Further, two year warranty against liquid and physical damage was also provided to me on additional cost of Rs.300/- vide Care Pack S.R. No. A 21733.
On non working of my mobile I have given my mobile set for repairing to Hotspot, Faridabad for repairing on 03.05.09 vide job sheet No. 008 dated 03.05.09. But my mobile set could not be repaired by the Hotspot till 19.05.09.
After that I send an email in this regard to [email protected]. I have received return email on 20.05.09 vide which it was informed to me that my hand set is out of repaired limit and hence 50% credit note on current value of hand set shall be provided to me for which all accessories, bill along with Carepack card needs to submitted at Faridabad Hotspot. Hence, I have submitted all the accessories, bill along with carepack card to Hotspot at Faridabad on 21.05.09.
Further, Faridabad hotspot centre has suggested me to contact Delhi centre of hotspot for credit note. Accordingly, I contacted several times to your New Delhi service centre on telephone no. 01160005566 for credit note. Further I have sent an email to [email protected]. But till date, neither I have received the credit note nor any reply from Hotspot.
Yours truly,
Girraj Singh
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