Dear Sir/Madam
I bought Nokia 3600 on 08 Sep 2008 by HotSpot, Gurgaon. No doubt my mobile was working very good first 08 or 09 months. Suddenly it’s started hanging, not charging properly and key pad stopped functioning. I checked with the Hotspot and they told me to leave your mobile for a couple of week. (PLEASE CONSIDER THIS THING STILL ONE MONTH REMAIN TO COMPLETE A YEAR AFTER PURCHASED AND FROM LAST TWO MONTH IT'S WITH HOT SPOT FOR SERVICING PURPOSE)
I gave them my mobile and came to them after 14 days. Within a month again same problem came out and now this time upper keys purely blocked and volume level was down. My friends were complaining they are not able to listen me even signals was OK. Again I gave my handset to hot spot with the same complain and added few new more.
It’s unbelievable they take more than 25 days to repair it. I gave them on July first week and get back on 29 July. It’s really shocking on 31 July again I gave my mobile to hotspot for the same reason. It’s really shocking and unbelievable.
You know this time they gave me few more problems like I never seen before. I was trying to switch off my mobile and suddenly camera turned on and started blinking.
I checked with Hotspot customer care center located at Lajpat nagar and they are saying this time moisture is in the mobile. It’s very strange am not with my mobile last one and half month they are doing all experiment with my mobile and suddenly came to know about moisture.
Sorry to say am very disappointed such type of services and excuses given by HOTSPOT and NOKIA.
Here are my mobile details-
From where I purchased: - Hotspot retails limited, shop No. S – 87, Palam Vyapar Kendra, Palam Vihar, Gurgaon, Haryana
Invoice no. - 152101411
Customer Id: - 1520904790
Name: - Akhilesh Chamoli
Set No.:- Nokia 3600
Date of Purchase: - 08 SEP 2008
Please note: - HOTSOPT charged me Rs. 600 for one year free maintenance.
Address of the hotspot center where they delivered it for repairing:-
Hotspot Mobicare. Lajpat Nagar • Central Market, Lajpat Nagar 2 • Mobile & Accessories. K-32, Central Market, Lajpat Nagar, New Delhi - 110024. 9999000417
Request to you please please do the NEEDFUL. To be very honest after all these am not able to continue with this mobile. Still I not complete A YEAR with this mobile and it’s started such major problem. Am not sure in future I will be OK with this handset.
Need your help now am not able to knock hotspot door like this. Seriously now am looking for the REPLACEMENT still a month remains to complete a year. Suppose they make things all right and after warranty period same problem come out who will help me. They are not serious for their duty and responsibility. They will never inform me about delivery time after repairing and current status. Even always I called them and request to deliver it on time.
They are just killing my warranty period taking my mobile for a long period in the name of maintenance.
This is very shameful.
Please help me and I purchased this mobile with lot of saving and dreams. But they hurt me and my feelings with their services and excuses.
Appreciate your prompt reply and action on this.
Regards,
Akhilesh Chamoli
Mob No. 09953046272
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