I buy a mobile handset from HOTSPOT with care pack stating that your hand set will be repair if not repairable then the HOTSPOT will return the 50% of current Value
my hand Set got damaged according the policy i submit my hand set for repair but the hot spot people change the motherboard of my mobile (may because my hand set in unrepairable condition) instead of returning the money
but the changed mobile not in working condition
i submited the same again but they return me without diagnose the problem
the same episode repeated three time
at last they say me to sub, it the all accessories for processing 50% refund by again a one month passed they did not refund my money
it is more than three month passed and they are sleeping even their customer care center and customer care cell
please find the long tril mail with HOTSPOT customer care
Hi
What a customer support
My hand set or 50% of amount still not with me, in spite of I deposit all the accessories to HOTSPOT on 13.11.2009 (after my handset return to me without resolving the problem)
U please guide me what should be my next step after thee month or this the way hotspot treat with the customer
Thanks
Avnish Porwal
From: avnish [mailto: [email protected]]
Sent: Thursday, November 12 4:23 PM
To: 'Mobicare'; 'Mobicare'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Hi
I believe on your mail but when I visited to take the delivery they told me to collect tomorrow i.e. (12.11.2009)
But on 12.11.2009 they told me to collect 13.11.2009
& call center people told me after 10 days
I think there Is no telephone connection in HOT
Regards.
Avnish Porwal
From: Mobicare [mailto: [email protected]]
Sent: Wednesday, November 11 6:15 PM
To: 'avnish'; 'Mobicare'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Dear Avnish,
Inconvenience regretted.
I would like to inform you that your handset has been repaired and same has been delivered to relevant location so request you collect your handset from there.
For any clarification and details please feel free to revert.
Regards,
Rupahaly Dutta
National CRE
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From: avnish [mailto: [email protected]]
Sent: Tuesday, November 10 12:51 PM
To: 'Mobicare'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Hi
What going on I deposit my cell on 03.10.2009 now 10.11. 40 days has passed
And call center attainder Mr. Rahul Speak like I am begging something from him
What the customer satisfaction and why customer take service from HOTSPOT???
This is highly bad service from HOT SPOT
Pls Tell where should I go
Avnish Porwal
From: avnish [mailto: [email protected]]
Sent: Tuesday, November 10 12:44 PM
To: 'Mobicare'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Gentle Reminder
From: avnish [mailto: [email protected]]
Sent: Monday, November 09 11:55 AM
To: 'Mobicare'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Waiting for the Reply
From: avnish [mailto: [email protected]]
Sent: Saturday, November 07 1:37 PM
To: 'Mobicare'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Hi
Till now there is no update for my cell
Pls check it
Regards
Avnish Porwal
9958634449
From: Medicare [mailto: [email protected]]
Sent: Thursday, November 05 6:36 PM
To: 'avnish'
Cc: 'Sarina Nelson'
Subject: RE: service center return mobile in dead condition
Dear Mr.
Thank you, for writing to Medicare.
This has reference to your below mentioned mail. We sincerely apologize that your
experience with service centre has not been as per your expectation.
We regret the inconvenience to you in this respect. I will revert you soon.
Regards
Rupahaly Dutta
National CRE
%%%%%%%%%%%%%_
From: avnish [mailto: [email protected]]
Sent: Thursday, November 05 2:13 PM
To: [email protected]
Subject: service center return mobile in dead condition
Hi
This is Avnish I put my mobile Nokia E-71 IME No 354855022609506for service to HOT SPOT Vishwas nagar code 193 on 03 october
But my mobile still not with me
They return me the same on 17/10 with changed IME no but the hand set not working so I returned immediately
Next time on 03/11 the again give the handset but this time the problem is same mobile not working so I return immediately
My mobile is with hotspot more than one so please tell me the use of buying care pack
Also as per the condition of care pack if mobile is not repairable than HOTSPOT pay the 50% of Price
But service center replace my original motherboard with other one
My Moblie is with servce center in warrnaty period means I am loosing my warranty time
Pls give the exact time how I received my mobile in working condition
Avnish Porwal
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