Sir/Madam
This is to raise a complaint towards HP laptop warranty issue, I got my laptop of HP 550 from my PGDM college at hyderabad in the year where HP has offered a warranty of 02 year for the whole laptop issues but still some of the laptops had issues regarding various problems in laptop & the service they provide in hyderabad is so bad & very bad customer handling (just tell 'No' attitude & doesnt give a solution for the problem but escaping from the issues).
Now in my laptop, the DVD drive had some issues & they dont even have a spare part with them but they have sstright away asking me that pay 10.000rs for the new drive where i have my warranty & insurance & then i asked them for the insurance thing then they suggested me about that.
Our Laptop Warranty & Insurance expiry is on 2nd November i will have to do something before that to make sure that i get all the service they offered us.
After the warranty again we will have to pay an other 6500/-for the other 02 years extending warranty.
& my DVD drive has some small issue that they dont hve the spare part & still they couldnt even manage that.
Before buying the laptop they just canvased us by telling we very good in our service & all those services but once they sold 120 laptops in our campus, they dont even care about the service they can provide us.
As iam a student of fianl year PGDM student how can i afford for a 10, 000rs DVD drive where i have warranty & if i am going for an insurance its a long process & from my pocket i will have to give 10, 000rs & then only i can claim for money.
Hope my query will be considered & take action & give justise to my query.
Hoping for a positive end from your side.
Respectfully
Rahul V Babu
91 (0) 9000499061 (Hybd)
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