To,
Hp redemption centre, Chandigarh
Dear Sir, I had purchased a desktop computer and my file number is 76987 for redemption of UPS and printer. I received an UPS as sent by you in july'09. Thenafter I received s SMS that vide ducket number 356959422 my printer has been despatched vide ELBEE courier. After 17 days I have track the status of my consignment on internet then I was surprised to saw it that printer was delivered. Thenafter 4 days of it a person from courier company came to me for delivery of above printer. I found that printer was damaged then I call to HP redemption centre, chandigarh on phone number 01724691000 but could not contacted thenafter I call to ELBEE customer care mumbai on phone number 02239527777 in presence of that person they said to me to return the printer and fress printer will be delivered.
Sir, I would also like to draw your notice tat after 2 days of above circumstance I received call from ELBEE courier from Bhopal office from phone number 07553261495 to received the above damaged printer and they also told to me to pay a lump sum of Rs. 300/- to courier man. Sir, It is fault of courier company to mishandle the item and why I will pay any 300/- to courier company to receive above damaged printer.
Sir, there is a goodwill and reputation of HP company and Elbee courier company bleming all the fault and responsibility on HP, they also told that HP has despatched damaged printer, sir it is prove of fraudness of Elbee that without delivery of above printer the status was displated on internet that printer was delivered.
Therefore you are requested to to kindly arrange to send my above gift printer in OK condition and courier except than Elbee.
Hoping your early action in this regard.
KRISHNA BIHARI TIWARI
09424954329
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