I bought a HP Pavilion laptop DV9704 . I got all the details given on the site of HP Promotions and opted for a Philips DVD Home Theatre system. I filled in the registration on the day of purchase that is 31st of January and got a redemption code 2XGRADI1EP. I arranged all documents in order that includes the original invoice, the BAR-Code sticker on the Box and the cheque for Rs.1499/- at par of Axis Bank. I sent it via TRACK-ON Courier Company on 4th of Feb. and they (Trackon Couriers) confirmed me that the delivery was done on 5th of Feb. to the address of Solutions Integrated Marketing Services Pvt Ltd, HP Redemption Cell, First Floor, A 2, Okhla Industrial Area, Phase I, New Delhi 110020
Now, since many days I have been trying to get connected to the HP agents of redemption cell but no one is giving proper information. I first talked to someone called Tanya somewhere around 20th of Feb., but she told that she hasnt received any papers so far. Then after few days I was trying to talk and for that I had to call N number of times to get connected to your agents. Finally I got connected to Varun; Varun told me that my papers have not yet been received. He asked me that do I have the invoice, the bar code, the cheque copy and the courier company receipt with me when I said yes I have he started telling me that the system is getting updated and its not possible for him to track the papers right now but he suggested me to call after 3 days. When I got agitated a bit he told me to send the papers by fax and he gave me a reference number as well, the number is 584158.
Now, there were a few questions in my mind:-
1.If the papers are received on 5th Feb, and the delivery time was 6 weeks why the gift is not sent till now?
2.Why there is no agent available on proper time and to explain things properly?
3.Is HP some professional company or what? As there is no proper record keeping for the papers they are receiving.
4.Are the agents willing to help or they want to trouble the customers?
5.There is some malice sensed in the approach they are taking as even when the papers are sent the agent is asking if you have the copies of everything or not as, if, we dont keep a copy we can be easily shrugged-off saying you dont get the details. Do you think that is acceptable?
6.The professionalism doesnt seem in place in terms of following the time lines and the way the agents are answering the questions. Why the customer should tolerate this?
Anyways I tried to address all these questions but no proper response. As requested I sent the papers although. Then they said that they are verifying, after 14 days of sending the scanned copy of papers the verification is not yet over. No mails or details have been sent to us so far.
I dont understand if HP wants to give the gifts to us really or not or this is just another scam? very difficult to understand the motives of HP as well as Solution Integrated Marketing limited (acting as HP redemption Cell on behalf of HP). This is very serioius and seems like cheating the customer.
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