I sent the following letter to HP and there were no replies.
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Hi HP,
This is to inform you that my laptop was mishandled in the service center.
I have taken my laptop for more than 20 times to the service center but after a week i have to go again.
I am afraid many internal parts have been replaced without my knowledge. I have reasons to believe that the laptop shouldn't goto service center for more than 2-3 times.
In total my whole internal parts have been replaced 2 times which means the quality of the new parts being put in is not at all guaranteed.
I am claiming for a FULL NEW SIMILAR CONFIGURATION SEALED LAPTOP replacement altogether and not the parts anymore. Enough is enough.
If this is not done, I will be filing a case against consumer court for the same. I am not going to have any excuses anymore.
My latest disappointment was just yesterday I was given a laptop which when I bought home didn't work. This is very very frustrating.
My model number is: V3029AU
Product Number: RD574PA
Serial Number: 2CE62718SH
Service Center Name: Vintech Electronic Systems Pvt. Ltd. Deep Bunglow Chowk Pune.
Online Complaint Ref: CCHSAP225725
Please make your Senior Officer talk to me over phone. If I don't receive a reply within 3 business days. I will have my lawyer file a case against HP in the consumer court to the following address:
The President,
Maharastra State Consumer Disputes Redressal Commission,
Administrative College, Room Nos. 1 and 2, Hazarimal Somani Marg,
Opp. V.T. Station, Bombay - 400 001
Regards,
Hussain Fakhruddin
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