We have purchased a laptop of Brand HP in October
It's warranty was of 1 yr.
It's DVD Drive starts malfunctioning.
We contact the service centre. They created a Case No. of 2607538087
They took the DVD Drive with them and said it would be replaced.
After 2 weeks they informed us that the Drive cannot be replaced because the drive that was taken from the laptop do not belongs to them.
This is for the first time that this laptop is being serviced
We have never handed this laptop to any one who could have ever replaced the drive.
When we discussed this issue with many other dealers of HP as they that this problem often occurs as HP do nto have enough data to check which part they have installed in a particular ityem.
When we buy any computer no one usually asks the dealer to open it's Drive, hard disk and processor to check their serial numbers.
The only serial numbers we got was of laptop.
We request HP to replace the drive as early as possible.
It had been more than 2 months since we have given our laptop for the service
Thanks
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