Dear Sir,
My child was admitted into a school which insisted on Children purchasing high end note books at a cost of $59, 000.00.When I as a parent objected, I was told that it was a school decision. The lap top in question is I understand one for commercial use. I was also told that the note book had a total warranty.
My child has discovered that there were some scratches on the lap top and there is a disconnect between the panel and the key board and I am told by HP service centre (Outsourced) that given that there is some physical damage to the panel, it will have to be replaced at my cost-being in the order of Rs 15000-20, 000.(the note book is barely 8 months old)
I was also told by the engineer that he would try and give me a phycal damage warranty and thus have it repaired under the new warranty. When questioned as to the fraud angle, I was told it is common practice.
I happen to be a chartered Accountant (albeit qualified in England and Wales) and respectfully suggested to him that I could not be a party to this sort of practice.
My greivance against HP is that they willfully sold highend computers to school children and that they should have ensured that the warranty suited the use.
I firmly beleive that these very knowledgable companies should ensure that they sell the best possible least expensive product to school children and not exploit them.
Incidently and Ironically, when in employment in north america i had to sign off on JVs on the reliability of HP as a partner for back office service centres that my large bank employer was setting up.
I, with my knowledge of HP given what I have had to suffer would be very reluctant to have them as a partner.
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