Hewlett-Packard India Sales Pvt. Ltd
24, Salarpuria Arena
Adugodi
Hosur Road
Bangalore - 560 030
Phone: (080) 2563 3555
Fax: (080) 2563 3222
I purchased an hp Pavilion notebook on 14th June.
Laptop model no. HP PAVILION dv41131TX
S.NO CND83611C3
P. NO. FZ720PA#ACJ
DATE OF PURCHASE: JUNE 14
Place - Mumbai (India)
After the purchase, I inquired from hp-India about 2 years extended warranty. HP-India in turn asked me to contact M/s RT Outsourcing Services Ltd. New Delhi. I then received their quote fronm RT for the same.
Later, I paid additional amount for extension of warranty for another two years to M/s RT Outsourcing Services Ltd. New Delhi on 10th July.
After a long wait (2 weeks), I received the warranty extension certificate that has errors like date of purchase mentioned as 25th April. and validity of extended warranty as April 10 (this is not even an year after expiry of one year's original warranty i.e. June 13). When I brought these to the notice of RT Outsourcing, I was informed that mistakes were due to the reason that I had not sent them a copy of the purchase receipt. It is ridiculous. At no point did they ask me for it in first place even when their representative was calling me almost daily ever since I asked them for quotation. Even after sending them a scanned copy of the receipt on 25th July, I am yet to receive the correct warrany certificated / documents.
I have brought this to the notice of one Mr. Mohan D Kumar MDM-PSG Consumer Care Pack Services HP - India Chennai Office. ([email protected]) - Cell No. (91) 9962155560. Inspite of my emails and phone call to him, Still I am yet to receive the documents.
Please note that M/s RT Outsourcing Services Ltd. New Delhi have been appointed by HP-India to provide after sales services for hp products. As per the warranty certificate (that has errors) that I had received, RT Outsourcing are using *HP Logo* to carryout their business. This proves that HP is directly responsible for any deficiency is services being provided by RT Outsourcing and non issue of correct extended warranty certificate after receipt of full payment even after a month of receiving full payment and two weeks after my providing the scanned copy of the purchase receipt is clearly a deficiency is services. Further, by not acknowledging and acting on my complaint sent through emails and by phone calls (on Aug 4 and 6 2009), HP-India has further erred me. I have started to loss my faith in HP./
Regards.
Kamal Kawadiya
A-5, Ranjani
Anushaktinagar
Mumbai 400094
Cell : 09869322380
RT Outsourcing Services Ltd
D-1/3, Okhla, Ind. Area Phase-II, New Delhi-110 020
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