Hi,
I bought HP laptop in last August.
Last month, I was working on laptop for few minutes I closed flap of laptop and when I again opened it saw a black spot on display and rest of the display turned white.
When I went to HP, they said its a physical damage and therefore will not be covered under warranty.
Now I don't know what really happened to laptop, but one thing is sure that laptop has no scratches which will suggest that some external object has hit the display resulting in damage. Even company is accepting this, still they are saying that this is a physical damage.
When I asked what might be causes for this? Reply I got was... "This can happen due to wrong handling your laptop, if this is the case you won't come to know what wrong is happening but one day you may get such results" another reply I got was... "This can even happen if any one just presses the top surface of laptop (when flap is closed)". Now my question is does HP is providing flexible top surfaces rather hard one, so that anyone anytime can just put a little weight on laptop and dislay will be affected and please note this display costs Rs. 23000/-. Its not a joke.
I am still not aware how my laptop's display got damaged even HP is not ready to tell me they are just claiming that this is a physical damage. Uncessarily I'll have to pay such a huge amount and moreover there is no gurantee that this won't happen next time. If anybody can help me... I'll be grateful...
Thanks,
Pushka
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