TO,
HP
I Wish to lodge a complaint against HP as a whole for giving me mental torture and kiling my precious time by not diagnosing issues related to my notebook and and every time i need to go to the service centre which is far from my place to submit this defective notebook... The serial No is CNF7090B4X AND THE PRODUCT NO IS RU886PA... I had bought this expensive laptop and since then i have been facing the same issues repeatdly after extending my warranties, I am not being given proper response and support from the service center..my records of warranty extension were not updated in the system for a long time, for which i had to go to the svc centre thrice to request them.. I had submited my laptop 2 days back again for the same issue for which i had gone there thrice earlier too, and this was the 4th time it was facing the same issue. The svc centre is R.T. OUTSOURCING..A-200 OKHLA PHASE -1, NEW DELHI .. I fail to understand that why the notebook has not been properly disgnose d by their engineers so many times and after having a word with the supervisors also... and that too when they deliver it after almost a month after submission of my notebook, to my place and soon after 2 days it starts creating the same problem again... I have a clear idea that this notebook is a DEFECTIVE piece which was giving me electric shocks too several times wen i touched it and now after long torture by the kind of service I have been getting I want to replace this defective notebook with not a REFURISHED one but with a NEW NOTEBOOK asap. Almost all the parts have been replaced number of times for the same issue which includes the main part being MOTHERBOARD replaced (4 TIMES), CD ROM W-LAN, BATTERY, LCD PANEL ALL THESE PARTS HAVE BEEN replced several times..and that too wen i have not been using my notebook much... n again the same issue is arrising everytime... The case logs reference nos are 2602346843, 2602779986, 2604061936, 2605069258 and others too when asked, were re fused by the co-ordinators and the supervisors saying they h!
ave limi
ted access an cannot tell, when I asked at the customer care centre at 01130306363.My frustation level has increased heights and I am in no mood to tolerate this anymore... I have lost all faith in HP service to customers and would not purchase any product from this brand and would not recommend to anyone too... I have been told by the supervisor at the svc centre that the parts are replaced by refurbished parts, as new parts are not coming and it will take around next 6 months more, for new parts... since now I have given a long time for them to detect the issue in my notebook and there is a fail in their support to repair this defective notebook, I am ready to go for a legal case against the svc centre as well as HP as a whole for giving me mental torture by their serices and killing my valuable time... So I wish to get a new notebook in replacement of this defective one asap, as I am not going to pick my notebook back from the svc centre this time and even not going to ent ertain any calls for any more repairs in this defective notebook.
Waiting for positive Response.
Thanks,
Pallavi
9971269983.
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