SUBJECT: LACK OF COMPLETE INFORMATION REGARDING HP LAPTOP WINDOW VISTA AT SERVICE CENTRE.
SIR,
I HAVE TO INSIST TO PURCHASE HP LAPTOP WINDOW VISTA BY THE DISTRIBUTIOR THAT THE SERVICE EASLY AVAILABLE AFTER SALE. HE ALSO ASSURED ME THAT EVERY INFORMATION THAT YOU WANT AVAILABLE EASLY WITH THE HP SERVICE CENTRE. SIR IT IS VERY SAD TO SAY THAT MOST OF YOUR SERVICE CENTRE ARE UNABLE TO PROVIDE INFORMATION REGARDING LAPTOP ESPECIALLY (WINDOW VISTA). I HAD PURCHASED WINDOW VISTA HP PAVELLION DV 2000 FOR RS. 48, 500/- FROM M/S. WAHI COMPUTER, SECTOR 20, CHANDIGARH.
IN THE BEGNING I HAVE TO FACE LOT OF PROBLEMS REGARDING LOADING SOFTWARE ON IT. CUSTOMER CARE ALSO COULD NOT PROVIDE SATISFACTORY SOLUTION. WHEN I CONTACTED YOUR SERVICE CENTRE THEY TOLD ME THAT WE HAVE TO CONSULT THE CONCERNED PERSON TO KNOW MORE ABOUT THE WINDO VISTA.
I HAVE VISTED 2-3 TIMES AT R.T RESOURCING, SECTOR-34, CHANDIGARH AS ADVISED BY R.T RESOURCING. THE PROBLEM WHICH I WAS FACING THAT SYSTEM WAS DECREASING ‘C’ DRIVE MEMORY DAY BY DAY. THERE WAS THE DIFFERENCE IN MEMORY CONSUMED IN ‘C’ DRIVE AND THE MEMORY USED IN HARD DISC. THERE WAS LOT OF DIFFERENCE . TOTAL MEMORY USED IN HARD DISC FOR EXAMPLE 54 GB, BUT IT SHOWS IN ‘C’ DRIVED ABOUT 30 GB. I WAS UNABLE TO FIND THAT WHERE THE COMPUTER STORE THE DATA AND WHICH TYPE OF DATA IS BEING STORED ON THE HARD DISC. REGARDING THIS I CONTACTED R.T RESOURCING, CHANDIGARH. THEY SIMPLY TOLD ME THAT THERE SHOULD BE VIRUS IN YOUR COMPUTER. YOU HAVE TO RESTORE THE COMPUTER. THEN I RESTORE MY COMPUTER AS DIRECETED BY THE SERVICE CENTRE. DUE TO THIS I HAVE TO LOST MY SOFT WARE LOADED ON THE COMPUTER. AFTER RESTORING THE COMPUTER THE PROBLEM WAS REMAIN SAME. I AGAIN CONTACTED AT SERVICE CENTRE. THEY TOLD ME THAT YOU HAVE TO LEFT THE COMPUTER WITH US. IT WILL TAKE AROUND 6-7 HOURS TO CHECK THE COMPUTER. THERE ARE VERY HARMFUL VIRUS.
BUT, I WAS ASSURED THAT WHEN I HAVE RESTORED MY COMPUTER, THERE COULD NOT BE THE POSSIBILITY OF ANY VIRUS ON MY COMPUTER. I DO NOT HAVE ANY TECHNICAL KNOWLEDGE, BUT I AM USING COMPUTER FOR THE LAST 12 YEAR.
I STUDIED LOT ON THE WINDOW VISTA AND CONTACTED ALSO WITH MY FRIEND WORKING AT DELHI AS A SOFTWARE DEVELOPER.
I DISCUSSED WITH HIM REGARDING THE PROBLEM. HE SUGGEST ME TO CHECK THE COMPUTER PROTECTION SYSTEM. HE ALSO HELPED TO FIND OUT THE PROBLEM. WITH THE HELP OF MY FRIEND I INDEPENDENTLY SOLVED THE PROBLEM.
IT IS VERY SAD TO SAY THAT PEOPLE WORKING AT SERVICE CENTRE AT CHD ARE NOT UP TO THEIR MARK. THEY DO NOT HAVE ANY EXTRA KNOWLEDGE. COMPANY SHOULD GIVE THEM TECHNICAL KNOWLEDGE BEFORE LOUNCHING THEIR NEW PRODUCTEDS. CUSTOMERS HAVE TO FACE LOT OF PROBLEMS WITHOUT PROPER SERVICE AFTER SALE.
IF I LEAVE MY COMPUTER AT THIS SERVICE CENTRE I CANNOT IMAGINE WHAT WOULD BE THE CONDITION OF MY LAPTOP. I WAS SURPRISED THAT THEY DID NOT HAVE THE BASIC KNOWLEDGE ABOUT NEW PRODUCT OF HP. HOWERVER, ALL THE HELP AND SUPPORT AVAILABLE AT THE HP SITE.
THANKS,
SUNIL DOGRA
H.NO. 214-B, LAHORA, CHANDIGARH -160014
MOBILE - 9815551591
0 comments