Dear Concern
Product code : 2CE6350VGN
We hv purchased an note book from HP & it is under warranty till 3.9. however our notebook was getting over heated, our hard disk crashed & CD player was not working properly, so we hv given it in servicing on 6.6.09, & they hv agreed to replace it free of cost, since it is under warranty, but this has to be done in 3working days, but today it is almost 10working days & when we call, we get a reply that it wl take more 2 to 3days & the spare parts has been dispatched from their bangalore office, I am a bussiness man & because of this long delay, I am facing a lot of problems, since my mail communications has become very slow & my customers are complaining, from the day we hv given our notebook for servicing, there is no call from the service centre also, we hv also called customer centre (1800112267), but looks like people are not concerned & do not gv a proper reply, we hv sent mail to [email protected] on 12.6.09, but so far no reply, even we hv gone to HP India website & sent complain on 16.6.09 with ref # CCHSAP215537, from there also no reply!
Now I do not know where to go, as no clear replies & we cannot just keep on calling these people, it feels that we hv made a mistake buying this product, now i might hv to immediately by a new notebook, because of this!
Request u to pls look into this!
Rgds
Vipul A Bhanushali
0 comments