To,
The Authority,
Consumer forum
Sir,
My name is Pranab Ranjan Das Gupta and I had a credit card of HSBC bank (card no: 4384 5999 8102 3665). Due to some personal reason I cancelled the card on 22/07 and I have the proof and I never bought anything by the card and i payed rupees 279 for cancelling the card as the bank personal demanded. But till now HSBC bank is sending me huge bills. Last bill is of rupees 8525.25 on 15th March and previous bill is of Rs. 7385.13 of 15th January. I contact with your local branch several times they told that my account is closed so don’t worry & to ignore the bills. But the billing amount is increasing day by day so I again contact to HSBS B.B.D Bagh branch and meet Mr. Arnab Chowdhuri; he said the same thing.
I mailed them several times, called their helpline nos. but nothing happens, from customer care several phone nos. are given but any of them did not worked, any bank personal did not helped me and constantly harras me.
Sir I am mailing you from my son’s mail id (my confirmation details are: billing address: 44, park street, kolkata 16.phone no. of my home is (033) 25791685, and my d-o-b is 05/12/1949)
So my earnest request is that please checks my matter immediately and and tell me what will be my next step.
Waiting for your quick reply.
Yours,
Pranab Ranjan Das Gupta
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