My HSBC credit card no is 4364 5999 8911 0928. My name is aseem gupta. Due to some dispute on outstanding in Jan'09, we have done the settlement on the credit card in July'09 by paying Rs. 2000 (Rs. 150 by cash Rs. 1850 by cheque against settlement letter from bank). I have got the letter from the bank for the settlement and no dues left on me. I was told that i will receive the statement showing no outstanding. But every month i receive the SMS and online statement with the increased outstanding. After my objection, i was asked the copy of the settlement letter and then they ensured that the statement will be updated immidiately. But to my surprise in the next statement, they have deducted the settlement amount from the outstanding and keep on sending the bill.
Now on 19th oct'09, i have received the letter from the bank asking for making the outstanding payment otherwise my name will be sent to the CIBIL defaulters list.
Can you please help me in solving this issue. nobody in HSBC seems to be working, they are just transferring calls.
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