HSBC Electronic Data Processing India Pvt.LTD
Harassment of Maternity Patient and flaws in the Hospital administration

My wife was admitted to AMRI Hospital Dhakuria on 28th April as an Maternity case and an ceassarian operation was performed on the same day. However, the nursing staff inside the OT passed certain unparliamentary comments on the patient, especially wen she was in a utter labour pain. They are like ' SHE IS A BAD PATIENT OF A BAD DOCTOR', SEEMS TO BE QUITE AGED AND DOES NOT SEEMS TO BE HER 1ST CARRIAGE.

Moreover, after she was transferred to the labour ward no proper diet was given to her. Moreover, the choice of the patient was never taken by the dietician. There were no sleepers provided to the patient. It was only on the day of inspection that the sleepers were provided. Visiting hours were not the same for everybody, people were allowed to stay beyond their visiting hours and were also allowed home made to be brought inside the ward. This practice was not allowed for all the patients including us.

Further, on the day of discharge i.e 03rd May the discharge summary was typed for seven ocassions because of errors.

In the same sequel the discharge summary of the baby was only termed as treatment summary, wherein the 'Discharge Summary of neonatal was missing. This caused severe inconveience for us as the Municipal corporation in Borough VIII Vivekenanda park refused to give the Birth Certificate. The Hospital accepted the error and issued an undertaking to rectify it. Continuing with the trail of errors the Hospital sent the wrong name for the baby's father to the Municipal Corporation it was termed as SONANDAN BHATTACHARYA instead of SUNANDAN BHATTACHARYA. This was again rectified with an undertaking.

All the above instances has caused severe inconvenience and trauma for the entire family especially my wife underwent a state of depression because of the misbehaviour of the nursing staff. All this happened when the hospital charged a premium amount as part of the cashless treatment through FHPL.

All these instances really calls for a stern action to be taken against the hospital administration and the nursing staff so that such instances are not repeated in future. I would definitely like to have a written apology from the Hospital.