Our Customer ID No. 1926357435
I have asked for Cartridge replacement HUL order no. S09/vap/0782000457 dt.2/7/09 For Rs.510/-. I have talk to your Customer executive on 09227100200.
Sorry to inform you that your all executives on your phone- 09227100200 are lying since last 22days and saying that your cartridge will be replaced within 2 days. I don’t know when 2 days will be over. I had talked 10 times so far to your customer care executive on above said phone no. Even your Customer care executive does not know any regional office telephone nos. or regional manager no. to whom we can talk.
I am fed up with talking to your customer care executives.
Today your customer care (09223600600) executive says that your address is out of our service area, so, we will not able to give service. Your person says that HUL will able to give service within 10Kms of your Dealer/ franchisee. This HUL people should inform every customer before they purchase your “PURE it” water purifier. I had not been to your office for buying the same. Your person had installed at my residence. Why they had not communicated your hidden strategy.
I request you to replace cartridge tomorrow by 11:00A.M OR I want refund of Rs.1800/- and collect your water purifier immediately.
Awaiting your swift response.
Snehal Patel
Marketing Manager,
Harish Enterprise Pvt. Ltd.
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