Dear Sir/ Madam
I had bought a Pureit water filter from HUL nearly a year back [21/02 (CUST ID -1925647716)]. Needless to say, i trusted the HUL brand while buying this product. Initially the filter performed as per the company claims, the battery worked as per their expected duration.
However, after replacing the second battery, the third battery which was supplied, was defective. We got to know regarding this when my younger son fell ill with jaundice and doctor said it was due to impure water. We immediately checked the water filter and their own service engineer testified that the battery was defective.
After that repeated complaints to the company for replacing the battery has fallen on deaf ears.
All calls to their helpline always resulted in the same answer, we are sorry for the inconvenience and we would assure you of the best service. This has gone on for the last one month. I have registered six complaints with them for the same since 22nd June, 09. (Tracking NO- 091228400 /091232974 /091264791 / 091275057). They have not given us the last two tracking numbers as their system was under "maintenance".
I have tried to reach their senior management with mails, (Sent two mails dates 8th July and 11th July) but they have not responded till now.
I am extremely disappointed that HUL is stooping to such lows. Whom can we trust if such big brands like HUL do not operate responsibly?
Their manual itself claims that they will replace defective parts supplied by them.
however, I am extremely sorry to say that even HUL makes false promises.
We are talking about drinking water here. It is not a fan or an AC or a shampoo that you ca do without or buy another one without too much trouble.
I urge all consumers to be very careful before buying HUL Pureit. Their service is shoddy to say the least and what they promise is nothing but an eyewash.
Regards
Indrani Mukherjee
A very concerned home maker
09230634501
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