Dear Madam/Sir
Through your platform, we wish to bring to the kind attention of the general public the nuisances of the services being offered by one of the highly advertised and glamorized retail chain, opening large number of stores across the cities. (Hypercity Argos)
This is in reference to our order/voucher no. 00799000050302080501215056, Customer no 302 for product code – 100/031/958 (LG window AC – LWA12G2DF1) priced Rs. 14199.00 order date 03.05.2008.
We were informed that the installation of the unit shall be done at our premises within 48 hours of purchase. However, this version has been constantly changing from the store’s side as well as from the service centre’s end. The two seems to be tossing their responsibility over to each other, causing us distress. To add to our woes, we have been receiving constant calls from the call-centre of the store asking us of our buying experience with the store. Interestingly, even after having repeated our story on every occasion, no affirmative action has been taken.
On the same day (03.05.2008) we had also purchased four Door curtains from the same store. The delivery person on the stall had given us 3 door and one window curtain, this despite our seeking confirmation for a check at their end. The wrong merchandise had to be replaced the next day, re-visiting the store (Godbunder Road) in scorching sun with small child tucked along.
These incidences have made us confirm our belief that these flashy stores do not have the expertise to service customers and thus we would want to recommend to the general public to exercise discretion while shopping at these places.
Thanking you
Puneet Srivastava
Thane
[email protected]
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