Dear Sir, (Mr. R Mohandas Propriter HM Reay Road BOmbay)
I the undersigned Ms. Bakhtavver Italia purchased a Hyundai Getz from Hyundai Motor Plaza at Mahalakshmi on Dassera Oct 8th.
And ever since I have been getting the car for servicing and free check up camps at your Reay Road workshop.
In course of such visits I have noticed many things missing from my car.
One being my bike key which was hooked to my car key. Noticed it missing the next day and called up Mr. Nikhil immediately.
Secondly Xerox copies of my car papers.
Thirdly my free service booklet.
All the above were brought to the notice of Mr. Nikhil who very kindly provided me with a duplicate service book.
But the story doesn’t end here.
Today when I was at the petrol pump filling fuel, I got the air checked in my tyres and since I am proceeding out of town over the week end I also asked the pump service guy to check the air in the Stephanie. To my dismay the brand new Stephaney tyre has been replaced by a punctured ruined tube dirty tyre. I was so aghast on seeing the state of the Stephanie cause in my 8 months of usage not once have I had a puncture in any of my tyres to replace it with the Stephanie tyre.
The same has been assuredly replaced by your work shop guys and I am not going to let this pass unless I am given a brand new tyre which I earlier had in the dickey of the car.
These are not things which you expect to get replaced and hence you don’t check at the time of delivery of the car.
I have heard many stories about parts being replaced whilst servicing the car but changing tyres takes the cake.
I work with UTV a media company and if this matter is not sorted I will take it up to the highest authority and if need be even publish this in papers.
I have also put this complain on line.
I would appreciate a prompt revert from your end and a hope of getting this sorted.
0 comments