Ibspl
Didn't get a proper and detailed explanation from Customer care

Dear Sir/Madam,

my name is Deepak. I am an Airtel customer for last 3 years.

my plan is Airtel 249 CorporateSpecialPlan -KL

My Number: 9895909463

My Account No:113-100450744

Last 1 year my payment is ECS through my Bank Account. So no penting Bills

I have recieved a bill amount of Rs. 1578.75 (BillNo:819572380 (20/agu &-19/sept)). This bill show previous Balance:912.76 .But my previous Bill amount is Rs.416.40 (Bill No:806337964 (20/july&19/agu)). That period

i don't get any plan offer, i.e 1000 Min Airtel to Airtel and 600 min Airtel to Other Mobiles

So i arrange a call back on sept 1st (time&--gt;14:41:46){my complaintid18066939 on 26/agu}

Then they replay My total Outstanding is 2238.23 and that month charge 687.13 and my outstanding Balance 1551.10,

And she said "you do not pay any bill after your outstanding reaches zero"

But this month((20/agu &-19/sept)) i have get 1578.75

For Further details I arrange several call back to concerned department, but i didn't get a proper and detailed explanation from your side

complaints booking IDs :

my complaintid18506390

my complaintid772750003

my complaintid773481659

service reference: 769870632

service reference: 769940086

service reference: 769940088

This Month Charge 665, i didn't get any discount from the period of 20/agust to 29/agust. plz give me a detailed explanation and Bill Details...

Thanks & Regards

DEEPAK.V | SOFTWARE ENGINEER

iSmart Business Solutions Pvt. Ltd.

IT Park, Plot No.16A, ’B’ Block, CSEZ, Kakkanad, Cochin

Kerala, India.:Ph:91 484 2413181, Fax: 91 484 2413243

Mob: 09895909463, E-mail [email protected]