Iam an regular customer of ICICI Bank having a merchant a/c (EDC Machine) at Rajajinagar Branch and have given good transactions to them. Recently on 10th August i was having a balane of Rs.9473 approximately and on the same i issued a cheque of Rs.6590/- to my shop renter. On 12th august one of icici bank employee bought a letter stating to give transaction details done on edc machine so i gave them invoice bill & charge sheet. Same day i recieved a SMS stating my full bank balance has been debited without any intimation. When i called them they told it is done by merchant payment edc department and i told them i will give whatever proof they need so please allow the cheque to be cleared but they did not hear anything and told that they could not do anything. The transaction done by me was on 25th july of Rs.39000/- and i followed the rules of bank and i got the money within 1 or 2 days of transaction. But now they are playing with me i even had faxed the chargesheet, invoicebill & identity proof xerox copy's but they are telling it is not at all clear. So please help me what to do now and where to complain against this. As the Credit Holders raise some issue for not paying amount swiped by them they make prey & torture us. I can even send required proofs to u if needed.
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