I received last month credit card statement with interest of Rs. 1477.33 and service tax Rs. 182.60. I pay my dues promptly and last month i paid Rs. 12, 500 for my account with a balance outstanding of Rs. 100/- of a total 12, 626/-. I just want to ask you that for a Rs. 100 do you charge an interest of Rs. 1659.93/-. By offering such a poor customer service you are charging me an interest of Rs. 1659/- for the customer. If you are not going to revert my interest charges i will cancel my card and i'm not going to use my icici card again.
Moreover i shifted my residence long back and updated my address to the bank. I didn't receive my bank statements properly for a period of one year even after updating. 2 months back i made so many calls to the customer care and updated my address. (Telephone bill statement is also there to show you to the proof) I applied for redemption of reward points also. But i didn't receive my gift vouchers yet. They have sent to my old address. So, after that i called up again and complained about it. So far i have not received it. So what the bank is going to compensate for this.By offering such a poor customer service you are charging me an interest of Rs. 1659/- for the customer. But what the bank is going to do for offering such a bad service. If you are not going to revert my interest charges i will cancel my card and i'm not going to use my icici card again. i want you to immediately send the gift vouchers also.
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