I have undertaken balance transfer facility with the ICICI Credit Card on 12-08-08 on interest of 0.75% per month for first six months and 1.49% per month thereafter till i repay the whole amount. Once i availed this facility, the bank started charing interest on new purchases made using this credit card from the date of purchase @ 3.4% per month. Every month i have promplty made payment before due date which
includes amount due towards pruchases made during that month and certain amount towards interest on outstanding balance transfer amount and certain amount towards prinicpal of balance transfer... This continue to happen every month and on complaint to them via email, the bank reversed the charges giving assurance that this issue will not repeat again.. but the issue persisted till date and on my recent compalint i am informed by the bank represntative as "We would like to confirm you that we
are reversing the interest charges on the card account every month even though you have taken the life time balance transfer on the card. Even the new purchases done on the card will attract interest charges on the card account for the life time balance transfer taken @ 3.40% . And no further reversals are possible on the card.
On receipt of this mail, i have formally lodge a compliant with CORE at their Webiste. This issue was escalated to Head Service Quality, which never provided any clarificaitons to my query. I have received a call (No:080-669025716) from your recovery section. I was provided the below noted details:
1. A note has been sent to him for settlement of my account to him from Head Service Quality.
2. As a standard policy, my name would be sent to CIBIL and register which will have effect on my future, as no loans or credit cards will be issued to me in future.
3. It is not a great idea to go this as the amount of waiver would be maximum of Rs.2000.
I have few queries with respect to above courtesy call from ICICI Bank Credit Cards Division:
1. I want to close my account with your organization and have asked for final amount due for settlement. When i am paying the whole amount which i am supposed to, why is my name should go the CIBIL.
2. Have i asked for any waiver till date?
3. What happens to the other queries which i have asked for clarifications?
4. None of your correspondence mail have provided with the clear instructing on next steps.
5. I also hold other credit card of ICICI Bank, what will happened to that?
6. What will happen to the demat account which i hold with your bank?
7. What will happen to SB A/c which i hold with your bank?
8. What will happen to all other relationships (as mentioned in 5, 6 & 7) which i have with your bank?
My previous queries are:
1. My payment were not appropriately apportioned towards balance transfer, due to which interest on outstanding amount was charged at 3.4%.
2. The EMI was also charged an interest of 3.4% when there was an payment already made by me and moreover the EMI was already had an charges of 10%.
3. Details of what was the total amount due to be payable from my side for which i haven't received any communication.
I request anybody and everybody whoever reading this compliant to check for the issue and provide me a proper relief than endangerign my future...
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